My mobile phone keeps opening my tag.
Android phones typically have the NFC reader near the middle of the phone, while iPhones generally have the reader near the top.
When applying your tag, avoid placing it directly over the NFC reader area of the phone.
How does Found My Gear work?
Attach a Locator Tag™ to any item. Embedded in our products is a smart microchip.
If found, someone taps the tag using their smartphone—no tracking, no app or login needed.
You receive a private message from the finder, so you can arrange pickup or offer a reward—all without exposing your personal info.
Why offer a reward?
Offering a reward motivates honest people to return your lost property. It’s a proven way to accelerate returns and build goodwill.
Is my personal information safe?
Totally private. Finders only message you through our secure form—your contact details are never visible unless you choose to share them.
What if I lose something but don’t have a Tag?
No problem! You can still login to your account and find all your registered tags. You can also, disable or re-enable your tag, if you so choose
How long will messaging work?
Every tag includes email notifications and alerts.
Can my Tag be reused if I upgrade gear?
Our Xiotag™ can seamlessly transfer to your new items, our Locator™ stickers have a high adhesive glue which, won’t be easily transferable.
Do I need to install an app?
Nope. Simply tap with your NFC enabled smart phone—instantly opens the finder form. Super frictionless, no downloads required.
I’m a business/hotel/amusement park. Can we integrate?
Yes—declutter your lost & found process by adopting Locator Tags™ in high-traffic environments. Let’s chat about volume pricing, branding, or custom deployments.
What if my Tag wears out or gets damaged?
Tags are made tough and outdoor-ready. But if it’s damaged, you can order a replacement tag and relink it to the same registered tag—done in minutes.